Job Description
We are currently hosting a Hiring Event in Oklahoma City and are looking for dynamic individuals to join our team as Customer Service Representatives. If you are seeking a stable job with weekend flexibility and competitive pay, this is your chance to get hired on the spot!
At Apex Connect Solutions, we pride ourselves on providing exceptional support to our clients. During our hiring event, we will be reviewing applications and conducting interviews. Come prepared to discuss your experience and meet your future colleagues.
Why Join Us?
- Competitive hourly rate ($18 - $22)
- Weekend shift availability (Saturday & Sunday)
- Comprehensive benefits package
- Paid training and career advancement opportunities
Responsibilities
- Manage a high volume of inbound and outbound calls with a professional and friendly demeanor.
- Resolve customer inquiries and complaints efficiently while maintaining a high level of customer satisfaction.
- Enter accurate data and update customer records in the CRM system after every interaction.
- Stay up-to-date on product knowledge and policy changes to provide accurate information.
- Collaborate with team leads to address complex issues and improve service metrics.
- Identify opportunities to upsell or cross-sell products when appropriate.
Qualifications
- High school diploma or equivalent required; prior customer service experience is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Excellent verbal communication and active listening skills.
- Ability to type 35+ WPM and navigate computer systems quickly.
- Strong problem-solving abilities and a patient, empathetic attitude.
- Reliable internet connection and computer access (if remote options apply).