Job Description
We are looking for a motivated Local Customer Service Representative to join our growing team in Orlando, FL. If you are seeking a stable career with a focus on Weekend Shift availability, this is the perfect opportunity for you.
As a key member of our support team, you will play a vital role in ensuring our clients receive exceptional service. We offer comprehensive Paid Training to help you succeed, making this an excellent entry-level role for anyone looking to build a career in customer service.
Why Join Us?
- Competitive hourly wage ($15 - $20/hr)
- Comprehensive Paid Training program
- Weekend shift availability
- Supportive and professional work environment
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on weekend availability.
- Provide accurate information regarding products and services to resolve customer needs.
- Diagnose and troubleshoot customer issues using standard procedures.
- Document all interactions and resolutions in the CRM system accurately.
- Collaborate with the team to improve service quality and operational efficiency.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends (Saturdays and Sundays).
- Basic computer proficiency and typing skills.
- Previous customer service experience is a plus but not required due to our Paid Training.
- Problem-solving mindset and attention to detail.
- Reliable transportation and local availability in Orlando, FL.