Job Description
Join UrbanCare Solutions as a Weekend Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents while enjoying a flexible weekend schedule. No prior experience required – we provide all the tools and training you need to succeed in this rewarding role.
Enjoy competitive pay, comprehensive benefits, and the opportunity to grow within our dynamic team. Apply today and become part of Philadelphia's premier customer service provider!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, service, and account issues using proprietary CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with support teams to escalate complex issues when needed
- Maintain product knowledge through ongoing training modules
- Meet weekly performance metrics for call volume and resolution times
- Support weekend operations with rotating Saturday/Sunday shifts
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Previous customer service experience (entry-level accepted)
- Flexibility to work weekends (Saturday/Sunday, 8am-8pm)
- Problem-solving aptitude with a customer-first mindset
- Reliable transportation to our Philadelphia office
- Passion for serving Philadelphia's diverse communities