Job Description
Join ConnectServe Solutions as a Customer Service Representative and kickstart your career in a dynamic, supportive environment! We're offering paid training for motivated individuals ready to deliver exceptional customer experiences during weekend shifts. Located in sunny Long Beach, CA, our team thrives on collaboration and growth. Enjoy competitive pay, comprehensive benefits, and a schedule that works with your lifestyle. No experience? No problem! Our paid training program will equip you with the skills to succeed. Apply today and become part of a company that invests in its people!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
- Maintain deep product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience (or willingness to train)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Weekend availability (Saturday/Sunday shifts required)
- Problem-solving mindset with attention to detail
- Positive attitude and resilience in fast-paced settings
- Basic computer proficiency (typing 30+ WPM)