Job Description
Join a High-Energy Team in Portland!
Apex Support Solutions is looking for a passionate Customer Service Representative to join our team for our premium Weekend Shift program. If you are looking for an opportunity to make a real difference in customers' lives while enjoying the stability of a full-time position, we want to hear from you.
We offer a dynamic work environment, comprehensive benefits, and the chance to work with cutting-edge technology. Don't miss this chance to advance your career with us today.
Responsibilities
- Handle Inquiries: Professionally respond to customer questions and concerns via phone, email, and chat.
- Resolve Issues: Troubleshoot problems and provide effective solutions to ensure high customer satisfaction.
- Record Keeping: Accurately log customer interactions and update account information in our CRM database.
- Process Transactions: Assist with order processing, billing inquiries, and account management.
- Team Collaboration: Work closely with the support team to identify trends and improve service protocols.
- Adherence: Follow all company policies and quality assurance standards.
Qualifications
- Experience: Previous experience in customer service, call centers, or retail is highly preferred.
- Availability: Must be available to work weekends (Saturday and Sunday).
- Skills: Excellent verbal and written communication skills; strong typing and computer proficiency.
- Education: High school diploma or GED required.
- Attitude: A patient, empathetic, and solution-oriented mindset.