Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and transform how we support our community! We're seeking dedicated professionals to deliver exceptional service during weekend shifts while working from the comfort of your home. This role is perfect for individuals who thrive in dynamic environments and want to make a meaningful impact on customers' experiences in Jacksonville and beyond. Enjoy competitive pay, comprehensive benefits, and a flexible remote setup designed for modern professionals.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed weekly performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience workflows
- Adhere to HIPAA compliance and data security protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office environment
- Availability to work Saturday/Sunday shifts (8 AM - 8 PM EST)