Job Description
Join our award-winning customer service team and deliver exceptional experiences from home! We're seeking dedicated Weekend Shift Customer Service Representatives in Seattle to support our growing client base. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while representing industry-leading brands. This role requires weekend availability (Saturday/Sunday) and offers career growth opportunities in a supportive culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including CSAT scores, handle times, and first-contact resolution
- Collaborate with escalation teams to resolve complex customer concerns
- Participate in ongoing product and process training
Qualifications
- 1+ years customer service experience in B2C or B2B environments
- Exceptional communication skills and active listening abilities
- Proficient in CRM software (Salesforce preferred) and MS Office Suite
- High school diploma or equivalent; college degree preferred
- Weekend availability (Saturday/Sunday shifts, 8-hour blocks)
- Quiet home office with reliable high-speed internet
- Type 40+ WPM with strong attention to detail