Job Description
Are you a dedicated individual looking for a challenging yet rewarding career in customer support? Apex Support Solutions is seeking a talented Customer Service Representative to join our thriving team in Sacramento, CA.
We are currently hiring for our Weekend Shift team. This is an excellent opportunity for those who want to work flexible hours while building a long-term career with comprehensive Paid Training.
Why Join Us?
- Competitive salary starting at $18/hr.
- Full medical, dental, and vision insurance.
- Generous paid time off policy.
- Modern office environment in Sacramento.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Document all customer interactions and account details in our CRM database.
- Identify and escalate complex issues to the Team Lead when necessary.
- Assist in training new hires to ensure service excellence.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not required (we provide training).
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday).
- Proficient in Microsoft Office Suite and computer navigation.
- Reliable internet connection and home office setup if remote.
- A positive attitude and a desire to help others.