Job Description
Join our award-winning customer service team in Detroit! We're seeking motivated individuals for weekend call center positions with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a supportive environment. No experience necessary – we'll equip you with all the skills needed to succeed.
Why Choose Apex Solutions Group?
- Industry-leading training program with paid onboarding
- Weekend shift premium pay ($2/hour differential)
- Comprehensive benefits package (health, dental, vision)
- Clear advancement pathways to leadership roles
- Modern, tech-forward work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving abilities
- Ability to work independently and in team settings
- Comfortable with technology (CRM software, multi-tasking)
- Weekend availability (Saturday/Sunday shifts + one weekday)
- Previous customer service experience a plus but not required
- Positive attitude and commitment to excellence