Job Description
Join Fresno Connect Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking dedicated professionals to deliver exceptional support during weekend shifts (Saturday/Sunday, 7 AM - 7 PM). This role is perfect for those who thrive in fast-paced environments and want to make a real impact in our community.
Our 2-week paid training program equips you with all tools needed to succeed, including CRM systems, conflict resolution techniques, and industry best practices. Enjoy competitive pay, career advancement opportunities, and a supportive team culture that values work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payment transactions accurately
- Document interactions in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time, first-contact resolution)
- Identify upsell opportunities to enhance customer experience
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and basic data entry
- Exceptional verbal/written communication skills
- Ability to work independently and in team settings
- Flexible availability for weekend shifts (including holidays)
- Passion for problem-solving and customer advocacy
- Must pass background check and drug screening