Job Description
Join our award-winning call center team in Albuquerque and enjoy the financial stability of weekly pay! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive hourly rates, comprehensive training, and a vibrant team environment where your contributions are recognized every week.
Why Choose AltaConnect Solutions?
- Weekly paycheck deposits
- Comprehensive benefits package (medical/dental/vision)
- Advancement opportunities within 12 months
- Modern downtown Albuquerque facility
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with Windows OS and multitasking
- Ability to work flexible shifts (including evenings/weekends)
- Clear communication skills in English
- Background check and drug screen required