Job Description
Join our award-winning customer service team in Columbus and enjoy the stability of weekly paychecks! As a Customer Service Representative at Apex Solutions Group, you'll be the first point of contact for clients across multiple industries. We provide comprehensive training and a supportive environment to help you succeed. Our competitive compensation package includes hourly wages, performance bonuses, and opportunities for advancement. If you're a motivated individual with excellent communication skills, we want to meet you!
Responsibilities
- Handle inbound/outbound calls to resolve customer inquiries and issues
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to address complex customer needs
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Flexibility to work rotating shifts including weekends
- Pass background check and drug screen