Job Description
Join our award-winning call center team in Jacksonville, FL and enjoy the stability of weekly pay! We're seeking motivated Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive hourly rates, comprehensive training, and a supportive team environment. Pay every Friday! Benefits include health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Reliable transportation to Jacksonville office
- Flexible availability including evenings/weekends