Job Description
Join our dynamic team at Apex Support Solutions and transform your career with weekly pay opportunities! We're hiring passionate Customer Service Representatives in Indianapolis to deliver exceptional experiences to our diverse clientele. Enjoy competitive hourly rates, comprehensive benefits package, and a supportive environment where your growth matters. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues for resolution
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or BPO environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional communication skills with neutral English accent
- Ability to navigate multiple systems simultaneously
- Flexibility to work rotating shifts including evenings
- Background check and drug test required upon hire