Job Description
Join our dynamic customer service team at Apex Support Solutions and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences while enjoying the stability of weekly pay. This is your chance to launch a rewarding career in one of North Carolina's fastest-growing industries.
As a cornerstone of our operations, you'll be the voice of our brand, building lasting relationships with clients while solving challenges with empathy and efficiency. Our supportive environment offers comprehensive training and clear growth paths for dedicated performers.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat
- Resolve billing inquiries, technical issues, and service complaints
- Document cases accurately in Salesforce CRM with 98%+ accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly training to refine product knowledge
- Identify upsell opportunities for premium service packages
Qualifications
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including evenings/weekends
- Strong problem-solving with analytical mindset
- Passion for delivering 5-star customer experiences