Job Description
Join our award-winning call center team in Charlotte, NC and enjoy weekly paychecks, comprehensive paid training, and career growth opportunities! We're seeking energetic Customer Service Representatives to deliver exceptional support for Fortune 500 clients. Enjoy a modern work environment with flexible scheduling, performance bonuses, and full benefits including health insurance and 401(k) matching. No experience necessary – we provide all training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Flexible schedule availability (including weekends)
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening