Job Description
Join our dynamic team at Premier Support Solutions as a Customer Service Representative in Portland, Ohio! We're offering weekly pay and immediate start for motivated individuals who excel in delivering exceptional customer experiences. As a key member of our support team, you'll handle inquiries, resolve issues, and build lasting relationships with clients. We provide comprehensive training, a supportive work environment, and opportunities for growth. If you're ready to start your career with a company that values your contributions and rewards your efforts promptly, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges accurately and efficiently
- Document all interactions in our customer database for quality tracking
- Collaborate with technical teams to escalate complex issues when needed
- Meet or exceed performance metrics including customer satisfaction scores
- Identify opportunities to improve customer service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings/weekends as needed
- Positive attitude with a focus on customer satisfaction
- Pass background check and drug screening