Job Description
Join our dynamic team at Premier Support Solutions and transform your career with our weekly pay program! We're hosting an exclusive hiring event for passionate Customer Service Representatives in sunny Tampa, FL. Enjoy competitive hourly rates, comprehensive benefits, and a supportive environment where your growth matters. Don't miss this opportunity to make a real impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining a positive brand image
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Process orders, returns, and account modifications
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficient in CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including evenings/weekends