Job Description
Join our dynamic team at Memphis Customer Solutions for an exclusive hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy the stability of a full-time role with the convenience of weekly paychecks. Our Memphis-based office offers a collaborative environment where your skills will make a real impact. If you thrive in fast-paced settings and excel at problem-solving, this is your opportunity to grow with a leader in customer service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, order discrepancies, and service complaints
- Document interactions in CRM systems with precision and detail
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call quality and resolution rates
- Proactively identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends