Job Description
Are you a driven professional looking for immediate start opportunities with a team that values your hard work? Apex Support Solutions is currently hiring Customer Service Representatives in Orlando, FL.
We are a rapidly growing company dedicated to delivering excellence in client support. We are looking for individuals who are eager to learn, adaptable, and ready to contribute to a culture of success. Enjoy the peace of mind that comes with our reliable weekly pay schedule.
Key Highlights:
- Get paid every Friday.
- No waiting for bi-weekly paychecks.
- Supportive onboarding and training.
Responsibilities
- Handle a high volume of inbound and outbound customer calls, emails, and chats with patience and professionalism.
- Resolve customer inquiries efficiently while adhering to company scripts and quality standards.
- Process orders, returns, and exchanges accurately within the CRM system.
- Maintain detailed and accurate records of all customer interactions.
- Escalate complex issues to management while ensuring the customer feels heard.
- Identify opportunities to upsell products and services to enhance the customer experience.
Qualifications
- High school diploma or GED required.
- Minimum 1 year of customer service experience preferred.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced, dynamic environment.
- Must be reliable and available for scheduled shifts.