Job Description
Join our dynamic call center team in Boston and enjoy weekly pay with paid training! We're seeking motivated Customer Service Representatives to deliver exceptional support to our clients. As a local leader in customer service careers, we offer competitive hourly wages, flexible schedules, and a supportive work environment. No experience necessary—comprehensive training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution
- Collaborate with team members to improve processes
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Positive attitude and problem-solving mindset
- Reliable transportation to Boston location
- Willingness to work flexible hours including weekends