Job Description
Join MetroConnect Solutions as a Customer Service Representative and enjoy weekly pay with immediate start opportunities! We're seeking energetic professionals to deliver exceptional support to our diverse client base in Minneapolis. Our modern call center environment offers flexible scheduling, comprehensive training, and career growth paths. Benefits include: weekly direct deposit, paid time off, health insurance, and employee discounts. Why apply? Immediate start, competitive pay, and a supportive team culture focused on your success. Ready to start your career today? Apply now and begin your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong communication and active listening skills
- Ability to type 40+ WPM with accuracy
- Proficiency with Windows OS and basic software
- Flexible availability (evenings/weekends required)
- Positive attitude and problem-solving mindset
- Ability to pass background check and drug screen