Job Description
Join our award-winning customer service team in Chicago and enjoy the flexibility of weekly pay! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Our modern downtown office offers a collaborative environment with comprehensive training and advancement opportunities.
As a key member of our client's success team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our 98% customer satisfaction rate. We value work-life balance and offer competitive benefits including health insurance, paid time off, and professional development stipends.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues on first contact
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and handle time targets
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with high accuracy
- Available for flexible shifts including weekends/holidays