Job Description
Are you looking for a job that pays you on a weekly basis? Apex Contact Solutions is currently hiring dedicated Customer Service Representatives in Detroit, MI. We are also expanding our operations and hiring in Virginia, offering competitive pay and immediate start dates for qualified candidates.
We pride ourselves on providing a supportive work environment where your hard work is recognized immediately. As a representative, you will be the voice of our brand, ensuring our customers receive top-tier service.
Why Join Us?
- Weekly Paychecks: Get paid every week, no waiting.
- Immediate Start: Onboarding process is fast and efficient.
- No Experience Required: Full paid training provided.
- Modern Technology: Work with state-of-the-art call center software.
Whether you are local to Detroit or looking for a remote opportunity in Virginia, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Assist customers with product inquiries, account troubleshooting, and billing questions.
- Accurately document all customer interactions and resolutions in our internal database.
- Follow standard operating procedures and scripts to ensure consistent service quality.
- Escalate complex issues to senior support levels when necessary.
- Collaborate with the support team to identify trends and improve the customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer skills and ability to navigate multiple windows simultaneously.
- Strong verbal communication skills and a clear speaking voice.
- Ability to type 35+ WPM.
- Must be available to work flexible shifts, including evenings and weekends.
- Previous call center or retail experience is a plus but not mandatory.