Job Description
Join our award-winning customer service team in Raleigh, NC, where your dedication is rewarded with weekly pay! We're hosting a hiring event for motivated individuals ready to deliver exceptional customer experiences. At Premier Customer Solutions, we value your growth and provide comprehensive training, career advancement opportunities, and a supportive team environment. Enjoy competitive benefits, flexible scheduling, and the satisfaction of making a real difference in customers' lives.
Why join us?
- Weekly pay for financial peace of mind
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement program
- Clear career progression path
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve processes
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Type 35+ WPM with strong computer literacy
- Positive attitude and resilience under pressure