Job Description
Join our dynamic team as a Customer Service Representative in Raleigh, NC! We're hosting an exclusive hiring event for motivated professionals seeking weekly pay and career growth. At Apex Solutions Group, we value your expertise and offer competitive benefits, flexible scheduling, and a supportive work environment. As a key member of our customer experience team, you'll directly impact client satisfaction while advancing your career in a thriving industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT) metrics
- Proactively identify upsell opportunities for premium services
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years of customer service or call center experience
- Excellent verbal/written communication and problem-solving skills
- Ability to type 40+ WPM with strong attention to detail
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability including evenings/weekends
- Must pass background check and drug screening
- Valid North Carolina driver's license (for occasional field visits)