Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy weekly paychecks! We're hosting an exclusive hiring event for motivated individuals in Atlanta who want to make a real difference in customer experiences. No weekends or nights required – just consistent weekday hours with comprehensive benefits including medical, dental, and 401(k) matching. Our modern downtown office offers a collaborative environment with cutting-edge technology and growth opportunities into leadership roles.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional empathy and efficiency
- Process orders, returns, and account modifications using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining compliance standards
- Collaborate with cross-functional teams to resolve complex technical issues
- Meet/exceed monthly performance metrics for resolution time and satisfaction scores
- Participate in quarterly training programs to enhance product knowledge
- Contribute to process improvement initiatives through team feedback sessions
Qualifications
- Minimum 1 year customer service experience in a call center or retail environment
- High school diploma or equivalent; associate's degree preferred
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Typing speed of 40+ WPM with 95% accuracy
- Ability to multitask in fast-paced environments while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexible availability during business hours (8 AM - 6 PM)
- Valid U.S. work authorization and ability to pass background check