Job Description
Join our dynamic team as a Customer Service Representative in Portland, Ohio! We're seeking motivated individuals with exceptional communication skills to deliver outstanding customer experiences. Enjoy the stability of full-time employment with the convenience of weekly pay and immediate start. Our supportive environment offers comprehensive training and growth opportunities for dedicated professionals.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to address complex customer issues
- Meet performance metrics including call quality and resolution targets
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening