Job Description
Join our dynamic team as a Customer Service Representative in Louisville, KY and enjoy the benefits of weekly pay and comprehensive paid training. We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers. No prior experience required – we provide all the tools you need to succeed!
At CustomerFirst Solutions, we value our employees and offer competitive compensation, flexible scheduling, and a supportive work environment. Take control of your finances with our weekly pay cycle and start your journey in customer service today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Process orders, returns, and service requests accurately
- Update customer information and maintain detailed records
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution times
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Availability to work flexible shifts including evenings/weekends
- Basic computer proficiency (typing, email, browsers)
- Customer service experience preferred but not required
- Must pass background check and drug screening