Job Description
Join Nashville Support Solutions as a Customer Service Representative and experience the difference weekly pay makes! We're hiring empathetic professionals to deliver exceptional support while building rewarding careers. No prior experience required – our comprehensive paid training ensures your success from day one. Enjoy competitive wages, consistent weekly paychecks, and a supportive team environment dedicated to your growth. Apply today and start earning sooner with our streamlined onboarding process!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using CRM systems and company resources
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives through feedback and innovation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or related experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional active listening and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends as needed
- Positive attitude and resilience in high-pressure situations
- Valid US work authorization and reliable transportation