Job Description
Join our dynamic team as a Customer Service Representative in vibrant New Orleans! We're seeking passionate individuals to deliver exceptional support while enjoying weekly paychecks and comprehensive paid training. This role offers immediate growth opportunities in a supportive environment where your skills make a real impact.
Why Choose Us?
• Competitive hourly wages with weekly payouts
• Paid comprehensive training program
• Career advancement pathways
• Comprehensive benefits package
• Vibrant New Orleans work culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve customer experience
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training and development
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts (including weekends)
- Passion for helping others and teamwork
- Basic typing skills (30+ WPM)