Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support while enjoying weekly paychecks and comprehensive paid training. No experience necessary—just a positive attitude and drive to succeed. Enjoy a modern work environment, career advancement opportunities, and benefits including health insurance and retirement plans.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed