Job Description
Join SupportHub Solutions as a Customer Service Representative and enjoy the stability of weekly paychecks and comprehensive paid training! We're seeking passionate individuals to deliver exceptional customer experiences in our Milwaukee headquarters. Our team thrives on innovation and growth, offering competitive benefits and a collaborative environment where your voice matters.
What We Offer:
- Weekly paychecks (no more waiting!) with direct deposit
- 4-week paid training program covering systems, products, and soft skills
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Tuition reimbursement and career advancement paths
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions in CRM system with 98% accuracy
- Collaborate with tech teams to escalate complex issues
- Meet/exceed 90% customer satisfaction score targets
- Participate in weekly performance reviews and coaching
- Identify process improvement opportunities for team efficiency
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with high accuracy
- Flexible availability including weekends/holidays
- Pass background/drug screening
- Resilience under pressure with positive attitude