Job Description
Join Boston Customer Solutions Inc. as a Customer Service Representative and enjoy weekly pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our valued clients in a fast-paced, rewarding environment. Our Boston-based team offers growth opportunities, competitive benefits, and a supportive culture where your voice matters. No prior experience required – we'll equip you with all the tools needed to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions, orders, and returns accurately within SLAs
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Actively contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus
- Must pass background check and drug screening