Job Description
Join a Team That Values You.
Are you looking for a stable career with weekly pay and comprehensive paid training? Our client, a leading customer support organization in Jacksonville, FL, is currently hiring Customer Service Representatives to join their expanding team.
We are looking for individuals who are patient, empathetic, and eager to learn. Whether you are entering the workforce or looking to switch careers, we provide the tools and support you need to succeed. Enjoy a collaborative work environment, competitive benefits, and the peace of mind that comes with getting paid on time, every week.
Why Apply?
- Weekly Paychecks: Get paid every Friday with no waiting.
- Paid Training: No experience? No problem. We train you.
- Career Growth: Clear pathways to management and specialized roles.
- Modern Facility: Work out of our state-of-the-art office in Downtown Jacksonville.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on customer satisfaction and retention.
- Resolve customer complaints, issues, and questions by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions, transactions, and resolutions in the CRM database.
- Explain product features and services to customers and answer questions about their accounts.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is preferred but not required for motivated candidates.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to remain calm and professional when dealing with difficult or frustrated customers.
- Flexibility to work a full-time schedule, including evenings and weekends.