Job Description
Are you a people person looking for a stable career with weekly pay and paid training? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our growing team in Louisville, KY. We pride ourselves on providing top-tier support to our clients and offer a culture of growth, respect, and competitive compensation.
In this role, you will be the face of our company, interacting with customers to resolve inquiries, process orders, and ensure a high level of satisfaction. We value hard work and offer a clear path for advancement.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while adhering to company policies and procedures.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in the internal database.
- Identify opportunities to upsell products or services to existing customers.
- Collaborate with team leads to improve support processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or call center environments is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency, including typing speed and accuracy.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Reliable internet connection and home office setup (if remote).