Job Description
Join LocalCare Services, a leader in community-focused customer support, as a Customer Service Representative in Sacramento! We're hiring immediately for our weekly pay program with competitive benefits and growth opportunities. Be the voice of our valued customers while enjoying a supportive, fast-paced environment where your contributions make a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM tools
- Document interactions accurately in Salesforce and maintain compliance standards
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Meet performance metrics including CSAT scores and resolution times
- Participate in ongoing training to master product knowledge and communication skills
- Support special projects during high-volume periods or company initiatives
Qualifications
- 1+ years of customer service experience in call center or retail environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask and resolve complex issues independently
- High school diploma or equivalent; associate's degree preferred
- Flexibility to work weekends and holidays as needed
- Passion for problem-solving and customer advocacy