Job Description
Join our award-winning team at Premier Solutions Inc during our exclusive Wichita Hiring Event! We're seeking passionate Customer Service Representatives to deliver exceptional support to our local community. This full-time role offers competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic work environment.
As a key member of our customer experience team, you'll resolve inquiries with empathy and efficiency while building lasting relationships. We provide paid training, flexible scheduling options, and a supportive culture focused on your success. Don't miss this chance to launch or grow your career in Wichita's thriving service sector!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, technical, and service-related issues on first contact whenever possible
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to enhance customer satisfaction
- Meet or exceed key performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives for service delivery
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environment
- Positive attitude and commitment to teamwork
- Must be available to attend our in-person hiring event on October 15th