Job Description
Join our award-winning customer service team and make a real difference! Global Support Solutions Inc. is urgently seeking passionate Customer Service Representatives for our Memphis-based remote positions. Enjoy the flexibility of working from home while delivering exceptional support to our diverse client base. We offer competitive pay, comprehensive benefits, and a supportive virtual environment where your growth is prioritized.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/virtual settings
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends