Job Description
Join Coastal Connect Solutions as a Customer Service Representative and become part of our award-winning remote team! We're seeking dynamic professionals to deliver exceptional customer experiences from the comfort of your home office. Enjoy competitive benefits, flexible scheduling, and ongoing career development opportunities in one of Virginia's most vibrant coastal communities.
What We Offer:
- Comprehensive health/dental/vision insurance
- Paid time off and company holidays
- 401(k) with employer matching
- Home office equipment stipend
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries in first contact
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with cross-functional teams for complex issues
- Participate in ongoing training and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Quiet, dedicated home office environment
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends
- Passion for exceeding customer expectations