Job Description
Join our award-winning customer service team as a Work From Home Customer Service Representative in Jacksonville, FL! We're seeking empathetic professionals to deliver exceptional support to our growing client base. Immediate hire opportunities available with competitive pay, comprehensive benefits, and flexible remote work arrangements.
Why Join Us?
- Full-time remote position with no commute
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain customer satisfaction scores above 95%
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work independently in a remote environment
- Reliable high-speed internet and quiet workspace
- Available for evening/weekend shifts as needed