Job Description
Join our award-winning customer experience team at Nexus Solutions Inc., a leader in innovative tech services. We're urgently seeking passionate Customer Service Representatives to deliver exceptional remote support from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a dynamic virtual team environment. No commute required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly customer satisfaction and resolution targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in remote/hybrid setting
- Excellent communication and problem-solving skills
- Proficient in CRM software (Salesforce preferred)
- High-speed internet and quiet home workspace
- Ability to work flexible hours including weekends
- Associate degree or equivalent experience