Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support from the comfort of your home. We're urgently hiring in San Francisco to elevate our client experience with empathy, efficiency, and expertise. Enjoy competitive pay, comprehensive benefits, and a flexible WFH setup while making a real impact. Apply today to start your career growth journey!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications with precision
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions accurately in CRM systems
- Proactively upsell products/services to enhance value
- Meet/exceed monthly KPIs for response time and resolution
Qualifications
- 2+ years in customer service or support role
- Excellent verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- Type 45+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- High-speed internet and quiet home office setup
- Ability to work PST hours (8 AM - 5 PM)