Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're urgently hiring empathetic professionals to deliver exceptional service from the comfort of your home office. Enjoy flexible scheduling, competitive benefits, and growth opportunities with a Fortune 500 partner. No commute, no office politics – just meaningful impact and recognition for your skills.
What you'll love:
- Comprehensive paid training and ongoing development
- Health, dental, and vision insurance (Day 1 eligibility)
- Paid time off and 11 company holidays
- Equipment stipend for home office setup
- Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex issues
- Meet/exceed 20+ daily resolution targets
- Proactively identify upsell opportunities for premium services
- Participate in weekly performance reviews and training sessions
- Maintain 99.5% attendance and punctuality standards
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Type 40+ WPM with 98% accuracy
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong conflict resolution and de-escalation skills
- High-speed internet (minimum 50 Mbps) and quiet workspace
- Ability to work 8-hour shifts between 6 AM - 6 PM MST
- Pass background check and drug screening
- Spanish fluency a significant plus