Job Description
Join our award-winning customer support team as a full-time Customer Service Representative! ConnectSphere Solutions is seeking empathetic professionals to deliver exceptional remote service from the comfort of your home office. You'll be the voice of our brand, resolving inquiries and building lasting relationships with our diverse client base across Long Beach, CA, and Texas. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries using CRM tools and knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly training and development sessions
Qualifications
- 2+ years customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM
- High-speed home internet and quiet workspace
- Strong problem-solving and conflict resolution abilities
- Ability to work independently with minimal supervision
- Available for rotating weekends/holidays
- Spanish fluency a major plus