Job Description
Join Coastal Connect Solutions as a Customer Service Representative and deliver exceptional support from the comfort of your home in Virginia Beach! We're seeking dedicated professionals to handle inbound customer inquiries, resolve issues, and represent our premium brands. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment designed for success.
Why Join Us? Flexible scheduling, paid training, career advancement opportunities, and a culture that values your growth. No commute required – just a quiet home office and high-speed internet!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account information
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team leads to escalate complex issues and improve processes
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient with CRM software and Microsoft Office Suite
- Reliable home office setup with high-speed internet
- Ability to multitask in a fast-paced remote environment
- Positive attitude and problem-solving mindset