Job Description
Join NYC Connect Solutions as a Customer Service Specialist and become the voice of excellence for Fortune 500 clients! We're seeking dynamic professionals to deliver exceptional customer experiences in our state-of-the-art Manhattan call center. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of the world's most vibrant cities.
Why Work With Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with cross-functional teams to improve processes
- Participate in continuous improvement initiatives
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (as needed)
- Must pass background check and drug screen