Job Description
Join our award-winning team as a Customer Service Specialist with exclusive weekend flexibility! At Global Solutions Inc., we value work-life balance and offer a dynamic environment where your weekend schedule adapts to your lifestyle. As a key member of our support team, you'll deliver exceptional service to clients across Georgia while enjoying premium benefits and growth opportunities.
This role is perfect for students, parents, or professionals seeking predictable weekend hours without sacrificing career advancement. Our Atlanta-based team thrives on collaboration and innovation, offering competitive compensation and a modern workspace.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain compliance standards
- Collaborate with weekday teams to ensure seamless customer handoffs
- Participate in weekend training sessions and process improvements
- Uphold brand voice and service excellence during peak weekend hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience with weekend availability
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills and conflict resolution abilities
- Ability to work independently with minimal supervision
- Flexibility to work Saturday/Sunday shifts (6am-2pm or 2pm-10pm)
- Basic technical troubleshooting for common issues