Job Description
Join our dynamic team at the Apex Solutions Group Hiring Event for full-time Customer Service Specialists in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support while launching your career in a growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in our state-of-the-art call center facility.
Why Work With Us? Flexible scheduling, performance bonuses, paid training, and a vibrant team culture focused on recognition and growth. Our Charlotte location offers easy access via public transit and free parking.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in compliance with company protocols
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic software (MS Office)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed