Job Description
Join our award-winning customer service team and enjoy the financial flexibility of weekly pay! Pacific Support Services is seeking dynamic Customer Service Specialists to deliver exceptional experiences for our Fortune 500 clients in Seattle. This is a rare opportunity to build stability while growing your career in a supportive, fast-paced environment.
As a cornerstone of our operations, you'll handle inbound/outbound calls via our state-of-the-art VoIP system, resolve customer inquiries with empathy and efficiency, and contribute to team performance goals. We invest heavily in your success with paid training, clear career pathways, and performance bonuses.
Why Seattle? Enjoy competitive wages aligned with the city's thriving tech and service sectors, plus comprehensive benefits including medical/dental/vision coverage after 60 days, paid time off, and employee discounts on major brands.
Responsibilities
- Handle 50-70 daily calls across multiple industries (tech, retail, healthcare)
- Resolve customer issues using CRM tools (Salesforce) and knowledge base systems
- Meet/exceed key performance metrics: CSAT, AHT, and FCR targets
- Document interactions accurately in compliance with PCI and HIPAA standards
- Collaborate with escalation teams for complex resolution scenarios
- Participate in weekly coaching sessions and continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience in call center or high-volume environment
- Proficiency with Windows OS, CRM software, and multi-line phone systems
- Exceptional verbal communication skills with neutral or clear accent
- Ability to type 40+ WPM with high accuracy
- Flexible schedule availability including evenings/weekends (12-hour shifts)
- High school diploma or equivalent; college degree preferred
- Pass background check and pre-employment drug screening